Finely Tailored Real Estate Service

Allen Jones

Allen Jones

Before joining Intero Real Estate, Allen Jones spent 24 years selling high-end men’s furnishings at Nordstrom. It might seem that there’s little relationship between real estate and men’s clothing, but for Allen, there’s a solid, common thread. As he built his real estate business, he drew upon the deeply ingrained customer-service skills that he learned at Nordstrom.

Nordstrom, of course, is well known for raising the bar on customer service and quality, for empowering their employees to leverage the strength of the powerful Nordstrom brand. This is where Allen set himself apart by building relationships with his customers; by understanding the needs and tastes of each new customer and referral who came through his department. This process resulted in converting customers into clients. After a long, successful career anticipating his clients’ needs at the Palo Alto Nordstroms, Allen retired in 2006.

Retirement isn’t for everyone . . .

But retirement isn’t for everyone, and Allen realized that he missed the structure of going to work, of meeting and interacting with people. He missed the challenge of building a business, the satisfaction of doing something well and helping people. Having obtained his real estate license in 1990, he began his new career in 2006.

A new industry, but the same reliance on customer service

Just as he did at Nordstrom, Allen based his real-estate business on customer service. Allen understands that each client wants to be communicated with according to his/her preferences—text, phone or email. Some clients want frequent interactions; others prefer updates at specified intervals. He understands that his clients are busy, so he makes every effort to take the stress out of buying or selling a home. When homeowners are paying upwards of $1M for a home, inspections are now an important part of the home buying or selling process, and Allen frequently manages this process for his busy clients, making sure that they’re done properly and that the requisite repairs are completed. Along the way, he’s learned to be a fierce negotiator and client advocate, committed to getting the very best deal possible. He’s weathered market economies and helps his clients make informed decisions that are right for them.

A long-time Peninsula resident who understands the community and the culture

Perhaps most important, this is the community in which Allen grew up. It’s where he raised his family and continues to live. For those who are new to the area, Allen helps his clients find the neighborhoods that are the best fits for their families. He’s there to help with many of the smaller details that make a community feel like home–where to find the best pizza and ice cream, or who makes the best coffee for that early morning commute. He’s been working with the same great mortgage broker for years, someone who’s been able to help Mid-Peninsula homeowners who didn’t think they’d qualify for financing. For those who need repairs, landscaping, help with moving, packing, organizing and downsizing, Allen has assembled a team of expert professionals who ease the transition to a new home.

A sought-after real estate resource

Just as he did at Nordstrom, Allen has systematically built his real estate business one happy client at a time, based on thoughtful, personalized service that’s made him a sought-after resource within Woodside, Redwood City and the surrounding fine-home communities of the Mid-Peninsula.

Contact Allen today: 650.575.6304

Photos on Flickr

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